Placing your order
Once you have placed your order, we will review it and make sure we have all the information required to send it through to you by the delivery times we have noted under delivery times.
All products must be paid for as you place your order, full payment is required. We accept payment online by Visa, Mastercard or Paypal. We use a fully authorized payment service which ensures your payment information is confidential and secure. We will send you confirmation of your order and payment. If you do not receive confirmation, your order may not have been processed. Please contact us should this occur.
Cheese Selection - Hampers
We will endeavour to make sure the cheeses you have selected are supplied, however at times the cheeses are out of stock or not suitable to send, our cheese maker will choose a suitable alternative for the same monetary value. If you prefer to not have a substitution cheese please tell us as you place your order.
Damages, Cheese Quality and issues
It is super important to us that you receive your cheese in the best condition. Woodside Cheese Wrights takes pride in the quality of all the products we make.
In order to get the best out of your beautiful cheese hamper make sure you open it as soon as it arrives, check all the products and refrigerate all cheese on arrival.
If there are any issues please promptly email us at firstname.lastname@example.org with a description of the issue, invoice number and picture of your order we will get back to you ASAP. Once we assess your request, we will come back to you with a solution, which will either be a replacement order or refund. We do not refund shipping costs.
Should the box arrive damaged please inform us immediately and please email photos to illustrate this. Refund for damage or deterioration after delivery cannot be accepted unless we are informed upon receipt of the cheese hamper.
We do not accept responsibility for:
- Deliveries to incorrect addresses
- Deliveries where someone has gone away
- Deliveries that are not opened
If a refund is approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at email@example.com.
Perishable products may not be returned, however we may ask you to return non-perishable and we will reimburse you for the postage.
Woodside Cheese Wrights uses refrigerated local transport for all deliveries in Adelaide Metro and Defined Postcodes. We use the Express Post service of Australia Post for all interstate and regional deliveries for selected postcodes (SEE BELOW).
We currently only deliver to addresses within Australia. We do not deliver to Australia Post parcel lockers (PO boxes) due to the increased likelihood of exposure to higher temperatures.
We only dispatch Monday – Wednesday for Adelaide Deliveries, and Monday only for Interstate Deliveries. This is to avoid time in transit and exposure to high temperatures. For this same reason we reserve the right to hold your order in our temperature controlled facility if we have concerns about the weather causing damage to your order. We will notify you if we hold your order for these reasons.
Please check your postcode against the Australia Post guidelines for expected delivery times, click here.
SOUTH AUSTRALIA: 5000-5199; 5800-5999.
CANBERRA: 0200-0250; 2600-2639; 2900-2920
NEW SOUTH WALES: 1000-1920; 2000-2249; 2555-2574; 2740-2786; 2250-2263; 2264-2310; 2500-2530
VICTORIA: 3000-3210; 3335-3338; 3340; 3427-3429; 3750; 3755; 3757; 3765-3767; 3782; 3785-3796; 3975-3977; 8000-8899; 3211-3220; 3350; 3352-3356; 3550; 3552-3556; 3629-3632;3660-3661;3825; 3840-3844.
QUEENSLAND: 4000-4209; 2484-2490; 4210-4299; 9726; 9728; 9729; 4300-4305; 4350; 4352; 4500-4510; 4520; 4550-4601; 4650; 4655; 4670.
TASMANIA: 7000-7019; 7050-7053; 7055; 7172; 7892; 7248-7325
WESTERN AUSTRALIA: 6000-6005; 6800-6899.
Please make sure that your delivery address and postcode are correct. We cannot be held responsible for non delivery due to an incorrect address. Please ensure that someone will be available to receive your order at the delivery location, and will be required to sign for receipt of goods.. If you are sending your order as a gift, please ensure you advise the recipient to look out for their cheesy parcel arrive.
The quality of your cheese is of the utmost importance to us, so please email firstname.lastname@example.org if you have any queries about the delivery process.
Woodside Cheese Wrights reserves the right to cancel or not accept orders. If you wish to cancel your order we will require notification within 24 hours.
We welcome your feedback as an opportunity to understand your experience with Woodside Cheese Wrights Products please feel free to be in touch with us at email@example.com.